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Support Software Engineer

location

English level: Upper-Intermediate

work type

Work type: Office/Remote

level

Technical Level: Middle/Senior

Project Overview:

We’re looking for a support software engineer to quickly and effectively handle any product related customer escalations as well help us maintain secure, reliable code at scale. You will be responsible for troubleshooting our technical support tickets and implementing solutions that not only solve the immediate need, but also ensure that similar issues do not arise in the future.

If you are excited about developing solutions, automation, improving efficiency, and engaging directly with our customers, this might be a great fit for you!


Customer Overview:

Mission to bring revolutionary technology to traditionally boring home services industries. We have already disrupted the moving industry, and now we’ve set our sights on property insurance. Team have developed state of the art technology that makes remotely adjusting a property insurance claim fast and easy and are bringing it to market in partnership with leading property insurance carriers.


Responsibilities:
  • Triage development issues that are reported by our customers and internal users.
  • Debug technical product issues across the stack (frontend, backend, infrastructure)
  • Interact directly with customers over phone and video calls to help resolve any pressing issues
  • Build internal tools that let us solve our users issues faster, maintain resiliency and reliability of our codebase, and adhere to security and compliance policies.
  • Automate and streamline development tasks (rotating credentials, updating dependencies, security updates, etc)
  • Reduce repeated support issues by building new features or improving existing ones. Work with the design, product and development team to improve the product.
  • Analyze support tickets to understand what our biggest areas of improvement are. Be able to come up with ideas to solve them and own their development.
  • Work with external development teams to answer their integration questions and advise how to best work with Yembo’s APIs
  • Apply modern open source tools and frameworks where appropriate
  • Make recommendations regarding the development of new code, reuse or refactoring of existing code, and use of 3rd party and/or open source frameworks

Skills/Requirements:
  • Full stack developer (PHP, Javascript, React, Typescript, AWS (EKS, EC2, S3, Cloudfront, Route 53), MongoDB, NodeJS) – Backend focus preferred with ability to collaborate with frontend developers
  • Ability to write idiomatic code and adhere to best practices
  • Be able to jump into an existing code base and understand what’s going on
  • Knack for troubleshooting and problem solving
  • Ability to communicate technical solutions internally and externally
  • Ability to work with external developers on integrations
  • Ability to see projects through from start to finish
  • Ability to analyze support data and come up with solutions to reduce repeat issues
  • Autonomous, driven, can-do attitude

We offer:
  • Flexible working hours
  • Remote work/office work
  • Paid vacation
  • Paid sick leave
  • Corporate doctor services
  • Free English classes
  • Life event support
  • Payment for educational courses, certificates (50%)
  • Different sports activities in the office (badminton, tennis, darts, gym)
  • Fully equipped office with car and bicycle parking

Apply Now

    Yulia Lisen

    Recruiter in JetSoftPro

    yuliia.lisen@jetsoftpro.com
    @yulia_lisen

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