Our client is a European product company making commercial off-the-shelf software for telecom operators, carriers, and wholesalers worldwide. Here, every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones who like us the best. So, if you share any such ambitions you may want to look our way.
The role of the Senior Implementation Specialist involves responsibility for customer engagement, deployments, integration projects and support.
To be a good match for the role, we see that you have advanced troubleshooting of BSS applications (business support systems), as well as general troubleshooting of related third-party software and system environment. The systems are developed and run on Linux server environment, the databases are Oracle or PostgreSQL
Your daily responsibilities will include:
- Perform configurations, integrations, and testing of deployments.
- Prioritize and perform analysis and problem solving for ongoing support tickets.
- Drive projects and actively participate in Agile teams alongside customers.
- Translate customer requirements into high-level designs and solutions.
- Utilize advanced troubleshooting skills in BSS (Business Support Systems), third-party software, and system environments, in order to proactively reduce support requests.
- Spearhead initiatives for new automation methods to expedite service activation and ensure robust implementations.
- Documentation of installations and configuration changes
- A relevant educational background within IT or equivalent
- Experience working in technical support or with technical implementation projects.
- Troubleshooting experience working with Oracle, PostgreSQL, T-SQL as well as UNIX/Linux
- Experience working within telecom software and any of our product domains. Our product domain includes Telecommunication, Mediation, Interconnect Billing, Roaming, Settlement, Revenue Assurance, Fraud Management, Least Cost Routing, Trading, Partner settlements and Recurrent Charging.
- Strong English skills, both written and spoken, are mandatory.
What we believe is advantageous:
- Experience working with B2B and enterprise products.
- Experience working with huge amounts of data and transaction-heavy applications.
- Experience in log analysis and troubleshooting automated file flows.
- Experience in Java or any type of scripting is a plus.
- Experience in BIRT, Qlik and APIs is a plus.
- Experience with the following technologies is a plus: Kubernetes, AWS, Prometheus, Grafana, Alert Manager and OpenShift.
